Jobs, Customer service with in Canada, British Columbia.
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1
We are currently looking for the following position:
TITLE: DOCK HAND SUPERVISOR
The candidate must be willing to re-locate (housing and meals provided) to Sioux Narrows, Ontario, must be comfortable around boats and large bodies of water. Previous experience in customer service an asset.
Possession of a Pleasure Craft Operator Card an asset. This position runs from May November.
Benefits include:
All meals (breakfast/ lunch/ dinner)
Lodging
Satellite TV in rooms
Air conditioning in rooms
Laundry facilities
25% OFF employee pricing
WE ARE SEEKING:
Dock Hand Supervisor at our drive-in mainland location Totem Lodge/ Yellowbird Lodge resort locations.
Dock Hand Supervisor at our remote, boat-access only Wiley Point Lodge resort location.
DUTIES AND RESPONSIBILITIES:
The duties of the Dock Hand include but are not limited to the following:
Refuel all boats daily to ensure gas tanks are always full and maintain accurate records of all fuel consumption
Overseeing/ managing a crew of 6-10 dockhands under you, including scheduling, assigning daily duties, and more
Managing daily & weekly live-bait orders based on customer requests (minnows, leeches, worms)
Ensure that dock area and boathouse are always clean and organized
Ensure that the fish cleaning area is correctly cleaned and sanitized after every use
Ensure all boats are fully equipped before they leave the dock
Handle live bait properly and with care and properly recorded and counted
Be certain that all live bait brought back to the dock is returned properly and safely to the appropriate tank
Ensure the safe and proper handling of the dry ice
Assist with shore-lunch prep and accept shore-lunch room deliveries
Ensure that the shorelunch run boat is clean, full of gas, coolers are packed properly and placed in the boat and that all supplies are ready before 11:00 a.m.
Assist with runs to our boat access only property to transport guests and supplies
Assist customers with Marina purchases and ensure proper payment
Prepare and maintain accurate records of all guest beverage, bait etc. orders
Assist with equipment rental and record rental data
Generate public awareness of fish and wildlife conservation and regulations
Provide assistance to the Guides and guest with the loading and unloading of boats
Be willing to help in other departments
Overseeing the Spring Launch of entire fleet of 50 vessels/ boats
Overseeing Fall/ Winter storage of entire fleet including all maintenance required for winter storage of boats & motors
Qualifications:
- Ability to work as part of a team & be a hands on team leader
- Self-motivated
- Must have a valid drivers license and provide clean drivers abstract record
- Must be 25 years old, or older to apply for this roll due to insurance reasons
- Exceptional customer service skills, good verbal communication skills
- Takes pride in a clean and organized work environment
- Maintain a professional appearance at all times
- Able to lift 50 lbs, stand/walk for 8 hours per day
- Reliable and punctual
- Enjoys a challenge
- Good time management skills
- Be comfortable around water and boats
Applying Candiates must understand:
We operate VERY large-scale operations in very remote areas
You will be working outside in the various weather conditions each day
You must be willing to work 8-12 hours per day (plus 1 hour breaks) 6 days per week
Candidate must not have any other prior commitments during length of contract, as leaving during our busy summer season is not possible.
This is a physically demanding job
About the Resort Locations
Totem Lodge/ Yellowbird Lodge
Are both drive in locations are side-by-side. We tend to 80% American clientele who have come to know and love our attention to detail and 5-star world-renown service!
These are more Cabin/ Resort style setting with American Plan packages (all-inclusive) style meal plans, but our restaurant is open to the public as well, and tends to get very busy. This is a 250-bed resort/ with 60 staff members.
Yellowbird Lodge caters to fishing guests, as well as specializes in weddings, conferences, large scale private events, and remains open throughout the summer and winter seasons, where Totem Lodge will shut down for winter.
Wiley Point Lodge
This beautiful off-the-grid location, is Canadas best kept secret and boasts 125 customer beds and 30 staff members.
Wiley features a large 125-person dining room, massive lake front patio, 2 bars, games rooms, over 50 boats, and is spread across 10 acres of well-kept forest land.
This boat-accessible remote location is located just a short 40-minute boat ride from Totem and Yellowbird Lodge and runs on 24/7 generator power, and is a world-class fishing destination that caters to upper scale American Clientele. This location is 100% American Plan (all-inclusive) and is open to the public which sees anywhere from 30-150 off-lake (walk-ins) visitors daily!
Before Applying:
Please research us online at www.totemresorts.com, be sure to view our YouTube Channel, and see our Facebook & Instagram Pages for all three individual resorts.
When Applying:
Send resume
Include references
SO, what are you waiting for? spend your summer on beautiful Lake of The Woods!
Are you looking to make new friends from all over the world, live the Lake Life and make money? Then a job at Totem Resorts is exactly what you are looking for!
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Totem Lodge & Wiley Point Lodge
The largest five star fishing resorts in North America! Proudly family owned and operated for over 40 years!
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2
This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered for permanent hire by Xerox. Xerox is looking for people that are excited to learn and grow, providing comprehensive training and career progression opportunities.
The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remote Solution is not possible, responsibilities will extend to problem diagnosis & entitlement validation (determining the Customer’s warranty/contract and/or billing status) prior to placing an onsite service call or escalating.
• This position is focused on Remote Technical Support & requires Superior Customer Service Skills that include Empathy and Urgency as well as sound Troubleshooting ability, Technical Skills & Aptitude.
• Xerox provides extensive training on all troubleshooting tools, products & systems.
• Xerox’s Digital Service approach enables remote success for our customers & has been cutting edge for many years with devices designed to get customers back to work quickly. This also ensures that our field technicians can get to the customers that truly need them, the fastest.
Advantages
- Work for Xerox, a top-tier organization
- $17.50 per hour
- Monday to Friday
- No weekends
- Rotating shifts between 8am to 10pm
- Work in Saint John, NB
- This is a 12 month contract with the potential for extension and permanent placement dependent on performance
When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.
Responsibilities
As a Customer and Technical Support Representative, your duties will be to:
• Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
• Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems, CareAR and/or Software Tools as appropriate
• Proactively communicate the benefits of diagnosing and resolving issues
• Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
• Contribute to knowledge systems to enhance solutions provided to customers
• Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met
• Provide feedback on Policies and Procedures to continuously improve Customer experience
• Maintain product & software knowledge
• Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
• Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner
Qualifications
• Post-Secondary Education is an asset
• Technical support experience is an asset
• Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
• Friendly & Able to communicate effectively – listening, written & verbal
• Ability to deliver results independently and as a part of a team
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• Prior ‘support center’ experience not required
• High level of achievement and self-motivation
Summary
If you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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3
Job Description:People Store is looking to hire a Bilingual Customer & Technical Support Representative for our client based in Saint John, New Brunswick. This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. Monday to Friday: 9am to 6pm or a 8am to 6pm Pay Rate: $20 per hour Responsibilities:Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the CustomerSolve Customer Hardware, Software and Networking problems at first contact using Xerox Systems, CareAR and/or Software Tools as appropriateProactively communicate the benefits of diagnosing and resolving issuesResolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessaryContribute to knowledge systems to enhance solutions provided to customersExecute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are metProvide feedback on Policies and Procedures to continuously improve Customer experienceMaintain product & software knowledgePerformance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interactionRepresent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner Requirements:Post-Secondary Education is an assetTechnical support experience is an assetMust be BilingualSolid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an assetFriendly & Able to communicate effectively – listening, written & verbalAbility to deliver results independently and as a part of a teamCritical thinking and decision makingAbility to multitask effectively with attention to detailHigh level of achievement and self-motivation How to Apply: Directly though this posting Call (416) 224 5884 We look forward to assisting you with your next career move!!Company Description:People Store Staffing Solutions is another company founded by John Nalli. John's journey in the staffing industry is truly a Canadian achievement. Dating back to 1995, when John joined the staffing industry right out of college. John has spent several years with large multinational companies helping to develop the Canadian market. With a string of accomplishments under his belt, including 9 years of industry experience and a track record of success, John felt it was time for a new challenge.With all the rapid changes affecting the industry, John noticed the degradation of values within the industry from which he had built his experience. Thinking that this was enough, he decided to reintroduce quality in the industry. He didn't know it at the time - but that quality standard later became PQAP (People Store Quality Assurance Program).With the encouragement of a close friend and already successful entrepreneur, Frank Cianciulli, John decided to go it alone and create a new kind of recruiting firm. In 2003, John designed his business plan and started the business from his kitchen table. With just an idea, a dream and a ton of ambition, John started one of the most successful staffing companies to ever reach the Canadian market. Job ID: 11874244
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People Store
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4
This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered for permanent hire by Xerox. Xerox is looking for people that are excited to learn and grow, providing comprehensive training and career progression opportunities.
The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remote Solution is not possible, responsibilities will extend to problem diagnosis & entitlement validation (determining the Customer’s warranty/contract and/or billing status) prior to placing an onsite service call or escalating.
• This position is focused on Remote Technical Support & requires Superior Customer Service Skills that include Empathy and Urgency as well as sound Troubleshooting ability, Technical Skills & Aptitude.
• Xerox provides extensive training on all troubleshooting tools, products & systems.
• Xerox’s Digital Service approach enables remote success for our customers & has been cutting edge for many years with devices designed to get customers back to work quickly. This also ensures that our field technicians can get to the customers that truly need them, the fastest.
Advantages
- Work for Xerox, a top-tier organization
- $17.50 per hour
- Monday to Friday
- No weekends
- Rotating shifts between 8am to 10pm
- Work in Saint John, NB
- This is a 12 month contract with the potential for extension and permanent placement dependent on performance
When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.
Responsibilities
As a Customer and Technical Support Representative, your duties will be to:
• Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
• Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems, CareAR and/or Software Tools as appropriate
• Proactively communicate the benefits of diagnosing and resolving issues
• Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
• Contribute to knowledge systems to enhance solutions provided to customers
• Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met
• Provide feedback on Policies and Procedures to continuously improve Customer experience
• Maintain product & software knowledge
• Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
• Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner
Qualifications
• Post-Secondary Education is an asset
• Technical support experience is an asset
• Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
• Friendly & Able to communicate effectively – listening, written & verbal
• Ability to deliver results independently and as a part of a team
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• Prior ‘support center’ experience not required
• High level of achievement and self-motivation
Summary
If you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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5
Job Description:Organized, honest, team worker with helping heart and right attitude; you can be in my team! Job ID: 42211300
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Dental Office
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6
At SYKES, we help people one caring interaction at a time - that includes you! Join us as a Remote Customer Service Representative in Canada to answer questions and provide solutions to customers from the safety & comfort of your own home. Begin a remote-based career with a team that pioneered work-at-home more than 20 years ago and represents many of the world's most recognized brands. In this position, you will:
Enjoy fast-paced days full of problem-solving and connecting with customers by phone via inbound calls
Deliver first class customer experiences answering questions, troubleshooting issues, and providing information in response to concerns and requests
Educate customers on current product features, service offerings, billing, charges, and overall product value
Offer alternative solutions when appropriate with the objective of retaining customers' business.
Work with us and you'll enjoy:- Full-Time, 40 hour/week schedule
- 100% paid training
- Full benefits package including medical, dental, vision, and life insurance
- Opportunities for advancement and professional development
- Personal benefits of working from home including saving time, money, and the environment.
Required qualifications, skills and experience
Apply with us, if you possess:- A high school diploma or GED and are at least 18 years old
- The ability to connect with customers with empathy & offer helpful solution
- Excellent listening & communication skills, both written and verbal
- Basic PC navigation skills, including basic search engine experience, browser navigation, typing in URL's, completing forms online, etc.
- Ability to work evening and weekend shifts
- Able to provide a stand-alone monitor, USB corded headset and a quiet, and distraction-free home workspace (we'll provide the rest!)
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Sykes
About SYKES
SYKESHome provides remote jobs within the footprint of a global company, a team of more than 55,000 employees serving major brands around the world. Recently, SYKESHome was named #8 on the list of the Top 100 Companies for Remote Jobs (to work for) by Flex Jobs.
Working with SYKESHome offers a flexible, commute-free alternate to a traditional job. The SYKESHome team provides world-class training, benefits, and growth opportunities to help their associates become the best in the industry. So, what are you waiting for? Answer the call! Apply now to start your journey to a new, exciting career with SYKESHome!
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7
This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered for permanent hire by Xerox. Xerox is looking for people that are excited to learn and grow, providing comprehensive training and career progression opportunities.
The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remote Solution is not possible, responsibilities will extend to problem diagnosis & entitlement validation (determining the Customer’s warranty/contract and/or billing status) prior to placing an onsite service call or escalating.
• This position is focused on Remote Technical Support & requires Superior Customer Service Skills that include Empathy and Urgency as well as sound Troubleshooting ability, Technical Skills & Aptitude.
• Xerox provides extensive training on all troubleshooting tools, products & systems.
• Xerox’s Digital Service approach enables remote success for our customers & has been cutting edge for many years with devices designed to get customers back to work quickly. This also ensures that our field technicians can get to the customers that truly need them, the fastest.
Advantages
- Work for Xerox, a top-tier organization
- $20 per hour
- Monday to Friday
- No weekends
- Rotating shifts between 8am to 10pm
- Work in Saint John, NB
- This is a 15 month contract with the potential for extension and permanent placement dependent on performance
- Office exceeds Provincial Covid Guideline Measures and has PPE provided
- Flexible work schedules including the ability to work from home if required are available depending on the workers performance
When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.
Responsibilities
As a Bilingual Customer and Technical Support Representative, your duties will be to:
• Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
• Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems, CareAR and/or Software Tools as appropriate
• Proactively communicate the benefits of diagnosing and resolving issues
• Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
• Contribute to knowledge systems to enhance solutions provided to customers
• Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met
• Provide feedback on Policies and Procedures to continuously improve Customer experience
• Maintain product & software knowledge
• Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
• Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner
Qualifications
• Bilingual in French and English (verbal and written)
• Post-Secondary Education is an asset
• Technical support experience is an asset
• Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
• Friendly & Able to communicate effectively – listening, written & verbal
• Ability to deliver results independently and as a part of a team
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• Prior ‘support center’ experience not required
• High level of achievement and self-motivation
- Ability to deliver results independently and as a part of a team
- Strong Organizational, Prioritization & Time Management Skills
While Xerox encourages candidates and workers to be vaccinated, vaccines are no longer required to work in this facility at this time.
Summary
If you're interested in the Bilingual Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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8
This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered for permanent hire by Xerox. Xerox is looking for people that are excited to learn and grow, providing comprehensive training and career progression opportunities.
The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remote Solution is not possible, responsibilities will extend to problem diagnosis & entitlement validation (determining the Customer’s warranty/contract and/or billing status) prior to placing an onsite service call or escalating.
• This position is focused on Remote Technical Support & requires Superior Customer Service Skills that include Empathy and Urgency as well as sound Troubleshooting ability, Technical Skills & Aptitude.
• Xerox provides extensive training on all troubleshooting tools, products & systems.
• Xerox’s Digital Service approach enables remote success for our customers & has been cutting edge for many years with devices designed to get customers back to work quickly. This also ensures that our field technicians can get to the customers that truly need them, the fastest.
Advantages
- Work for Xerox, a top-tier organization
- $20 per hour
- Monday to Friday
- No weekends
- Rotating shifts between 8am to 10pm
- Work in Saint John, NB
- This is a 12 month contract with the potential for extension and permanent placement dependent on performance
- Office exceeds Provincial Covid Guideline Measures and has PPE provided
- Flexible work schedules including the ability to work from home if required are available depending on the workers performance
When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.
Responsibilities
As a Bilingual Customer and Technical Support Representative, your duties will be to:
• Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
• Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems, CareAR and/or Software Tools as appropriate
• Proactively communicate the benefits of diagnosing and resolving issues
• Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
• Contribute to knowledge systems to enhance solutions provided to customers
• Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met
• Provide feedback on Policies and Procedures to continuously improve Customer experience
• Maintain product & software knowledge
• Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
• Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner
Qualifications
• Bilingual in French and English (verbal and written)
• Post-Secondary Education is an asset
• Technical support experience is an asset
• Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
• Friendly & Able to communicate effectively – listening, written & verbal
• Ability to deliver results independently and as a part of a team
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• Prior ‘support center’ experience not required
• High level of achievement and self-motivation
- Ability to deliver results independently and as a part of a team
- Strong Organizational, Prioritization & Time Management Skills
While Xerox encourages candidates and workers to be vaccinated, vaccines are no longer required to work in this facility at this time.
Summary
If you're interested in the Bilingual Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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9
This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered for permanent hire by Xerox. Xerox is looking for people that are excited to learn and grow, providing comprehensive training and career progression opportunities.
The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remote Solution is not possible, responsibilities will extend to problem diagnosis & entitlement validation (determining the Customer’s warranty/contract and/or billing status) prior to placing an onsite service call or escalating.
• This position is focused on Remote Technical Support & requires Superior Customer Service Skills that include Empathy and Urgency as well as sound Troubleshooting ability, Technical Skills & Aptitude.
• Xerox provides extensive training on all troubleshooting tools, products & systems.
• Xerox’s Digital Service approach enables remote success for our customers & has been cutting edge for many years with devices designed to get customers back to work quickly. This also ensures that our field technicians can get to the customers that truly need them, the fastest.
Advantages
- Work for Xerox, a top-tier organization
- $20 per hour
- Monday to Friday
- No weekends
- Rotating shifts between 8am to 10pm
- Work in Saint John, NB
- This is a 12 month contract with the potential for extension and permanent placement dependent on performance
- Office exceeds Provincial Covid Guideline Measures and has PPE provided
- Flexible work schedules including the ability to work from home if required are available depending on the workers performance
When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.
Responsibilities
As a Bilingual Customer and Technical Support Representative, your duties will be to:
• Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
• Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems, CareAR and/or Software Tools as appropriate
• Proactively communicate the benefits of diagnosing and resolving issues
• Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
• Contribute to knowledge systems to enhance solutions provided to customers
• Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met
• Provide feedback on Policies and Procedures to continuously improve Customer experience
• Maintain product & software knowledge
• Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
• Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner
Qualifications
• Bilingual in French and English (verbal and written)
• Post-Secondary Education is an asset
• Technical support experience is an asset
• Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
• Friendly & Able to communicate effectively – listening, written & verbal
• Ability to deliver results independently and as a part of a team
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• Prior ‘support center’ experience not required
• High level of achievement and self-motivation
- Ability to deliver results independently and as a part of a team
- Strong Organizational, Prioritization & Time Management Skills
While Xerox encourages candidates and workers to be vaccinated, vaccines are no longer required to work in this facility at this time.
Summary
If you're interested in the Bilingual Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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10
Seeking a 'work from Home' position or light delivery/driving position to and from St. Stephen and/or Sussex on a daily route. Your vehicle must be a Cargo type Van or Car. I have a Class 5 license. No weekends, no sales, no shift work (Days only).
Call Center experience, mature, reliable, good phone skills, clean driving record, no criminal background.
Thank You.
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11
Canon has been at the forefront of digital imaging solutions for more than 80 years. We’ve established a diverse culture that’s made us a respected and successful industry leader. Canon’s corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada’s best employers for diversity.
Each year, we demonstrate our ongoing commitment to environmental sustainability by participating in programs that support this philosophy and our Environmental Charter. Since 2019, Canon Canada has been named one of Canada’s Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness
We’ve adopted to the new world of work by introducing various workstyles to compliment our philosophy of belonging. We have high expectations of ourselves – and of you. We expect you to be self-motivated and driven and to contribute from Day 1. We want your career with us to be a journey, and we provide the tools to help you succeed and have a valuable role in Canon’s story.
We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs, and other perks.
Come and join our team and reap the rewards as we work to take Canon to the next level!
Bilingual Customer Service Representative - Hybrid (Monday and Wednesday in office)
Monday to Friday
- Do you have experience working in a customer service role?
- Are comfortable spending the majority of your day on the phone?
- Do you have basic computer skills?
As a Bilingual Customer Service Representative, you will be responding to calls from our customers in a professional, courteous and timely manner; updating their information in our systems and ensuring that the dispatch team and our Field Service Technicians have all of the required details to provide top notch service to our customers.
Key Responsibilities
- Respond to inbound calls and emails related to client inquiries, issues and concerns in a courteous and timely fashion by focusing on customer satisfaction
- Ensure issues are thoroughly investigated and determine appropriate action for resolution
- Maintain accurate records and documentation of changes to account information through the CCTS database
- Maintain knowledge and awareness of all company policies and procedures
- Follow all current departmental procedures, processes and methodologies
- Escalate any unresolved customer concerns to the Manager
- Assist on special projects as assigned by the Manager; Other duties as required
To Succeed, You Will Have
- Customer service / call center experience
- Bilingual (French & English)
- Exceptional customer service skills with a strong "customer first" attitude
- Good organizational skills and strong time-management techniques
- Works well under pressure and in a fast-paced environment
- Display high ethics, character and commitment to business policies and decisions
- Display initiative in handling problems, be a team player and support changes
Why Join?
HYBRID WORK
- This position offers a Hybrid work schedule. You will be required to be in the office Mondays and Wednesdays each week, with the ability to work from home for the remainder of the week (subject to specific business needs requiring office attendance).
- When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools
BENEFITS
- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution & Profit Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more!
EMPLOYEE PERKS
- Free Coffee and Snacks
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
- Community involvement
COVID-19 SAFETY PRECAUTIONS
- Canon is committed to the health and safety of our employees, customers and communities.
- A critical component of our workplace safety program includes our COVID-19 vaccination policy. Employees are required to be fully vaccinated and must provide Canon with proof of vaccination. Canon will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment.
Join our team and reap the rewards as we work to take Canon to the next level!
As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.
Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at accessibility@canada.canon.com or at 1-855-531-3850 or 905-863-8713.
Since 1973, Canon Canada has been the leading provider of consumer, business, and professional digital imaging innovation. Headquartered in Brampton, Ontario, with additional offices across the country, we are committed to the highest level of customer satisfaction and loyalty and provide 100% Canadian-based service and support for every product we distribute.
To learn more about Canon, visit careers.canon.ca
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Canon Canada
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12
At SYKES, we help people one caring interaction at a time - that includes you! Join us as a Remote Customer Service Representative in Canada to answer questions and provide solutions to customers from the safety & comfort of your own home. Begin a remote-based career with a team that pioneered work-at-home more than 20 years ago and represents many of the world's most recognized brands. In this position, you will:
Enjoy fast-paced days full of problem-solving and connecting with customers by phone via inbound calls
Deliver first class customer experiences answering questions, troubleshooting issues, and providing information in response to concerns and requests
Educate customers on current product features, service offerings, billing, charges, and overall product value
Offer alternative solutions when appropriate with the objective of retaining customers' business.
Work with us and you'll enjoy:- Full-Time, 40 hour/week schedule
- 100% paid training
- Full benefits package including medical, dental, vision, and life insurance
- Opportunities for advancement and professional development
- Personal benefits of working from home including saving time, money, and the environment.
Required qualifications, skills and experience
Apply with us, if you possess:- A high school diploma or GED and are at least 18 years old
- The ability to connect with customers with empathy & offer helpful solution
- Excellent listening & communication skills, both written and verbal
- Basic PC navigation skills, including basic search engine experience, browser navigation, typing in URL's, completing forms online, etc.
- Ability to work evening and weekend shifts
- Able to provide a stand-alone monitor, USB corded headset and a quiet, and distraction-free home workspace (we'll provide the rest!)
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Sykes
About SYKES
SYKESHome provides remote jobs within the footprint of a global company, a team of more than 55,000 employees serving major brands around the world. Recently, SYKESHome was named #8 on the list of the Top 100 Companies for Remote Jobs (to work for) by Flex Jobs.
Working with SYKESHome offers a flexible, commute-free alternate to a traditional job. The SYKESHome team provides world-class training, benefits, and growth opportunities to help their associates become the best in the industry. So, what are you waiting for? Answer the call! Apply now to start your journey to a new, exciting career with SYKESHome!
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13
Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills in English and French ? If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario.
Position: Bilingual Customer Relations Specialist - Full time, Permanent opportunity.
Hours of Operation: Monday - Friday- 6.30 AM - 8:00 PM EST (Must be flexible to work 8 hours during that time)
Advantages
Don't miss out! These would be your advantages:
-Full time hours
-Paid 20 days training program, followed by 2-3 weeks of mentorship
-Three paid Personal days, paid vacation, and a wellness account
-Excellent benefits
-Pension plan
-Option to participate in the Share Ownership Program
-Bonus plan based on your individual performance
-Education reimbursement program $2,000 (annually)
-Career advancement options
-Being a part of a great team!
Responsibilities
RESPONSIBILITIES
Responsibilities for the Bilingual Customer Relations Specialist includes (but are not limited to):
-Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
-Provide accurate responses to existing and new members while maintaining the highest level of customer service
-Actively participate in an ongoing learning environment where you’ll receive developmental opportunities
Qualifications
-Excellent English and French communication skills
-Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other
-Must be able to demonstrate the ability to solve problems through investigation and make timely decisions Minimum High school education required
-Strong computer/multitasking skills
-Previous Customer Service or Call Centre experience is required
-Ability to work under pressure and be adaptable
Summary
Please apply to this exciting opportunity by choosing one of the following options:
1) Apply directly to this posting
2) Directly on www.randstad.ca
3) Send your resume to trisha.ghia@randstad.ca add subject: BIL CSR
Please note: Position is dependent on reliability clearance
we thank all those for applying.
human forward.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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14
Job Overview:
Lot Associates are responsible for providing excellent customer service. They are the first and last point of contact with customers. Their primary responsibilities are to load orders into Customer vehicles and maintain shopping carts outside the store. Lot associates spend the majority of their time outdoors working in all types of weather conditions.
Major Tasks and Responsibilities:- Approaching customers to determine if they need help loading product into vehicles
- Ensuring the parking lot and entrances are maintained and welcoming to customers, including maintaining shopping carts outside the store
- Acting as a spotter for equipment operators and ensuring that large orders are transported safely through the store and to customer’s vehicles
- Providing excellent customer service
- Ensuring that all safety precautions are taken when loading a vehicle
- Ensuring that the exits/loading areas are not blocked or cluttered
- Support work colleagues when needed
- Some Heavy lifting required; bending, kneeling, standing for extended periods of time; comfortable with ladders
- Pick, organize and verify orders for delivery or pick-up
- Utilize computer terminals and/or Home Depot portable phone to check inventory, look-up orders and notify customers when product is ready for pick-up
- Candidates should be comfortable lifting merchandise to organize for customer pick up
Preferred Qualifications:- Ability to work a flexible schedule including evenings and weekends
- Ability to lift up to 50lbs repetitively
- Excellent decision making ability and problem solving skills
- Detailed-oriented; able to work both independently and as part of a team
- Self-motivated to drive completion of tasks as quickly and accurately as possible
- Comfortable working in all types of weather conditions
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The Home Depot Canada
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15
Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills in English and French ? If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario.
Position: Bilingual Customer Relations Specialist - Full time, Permanent opportunity.
Hours of Operation: Monday - Friday- 6.30 AM - 8:00 PM EST (Must be flexible to work 8 hours during that time)
Advantages
Don't miss out! These would be your advantages:
-Full time hours
-Paid 20 days training program, followed by 2-3 weeks of mentorship
-Three paid Personal days, paid vacation, and a wellness account
-Excellent benefits
-Pension plan
-Option to participate in the Share Ownership Program
-Bonus plan based on your individual performance
-Education reimbursement program $2,000 (annually)
-Career advancement options
-Being a part of a great team!
Responsibilities
RESPONSIBILITIES
Responsibilities for the Bilingual Customer Relations Specialist includes (but are not limited to):
-Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
-Provide accurate responses to existing and new members while maintaining the highest level of customer service
-Actively participate in an ongoing learning environment where you’ll receive developmental opportunities
Qualifications
-Excellent English and French communication skills
-Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other
-Must be able to demonstrate the ability to solve problems through investigation and make timely decisions Minimum High school education required
-Strong computer/multitasking skills
-Previous Customer Service or Call Centre experience is required
-Ability to work under pressure and be adaptable
Summary
Please apply to this exciting opportunity by choosing one of the following options:
1) Apply directly to this posting
2) Directly on www.randstad.ca
3) Send your resume to trisha.ghia@randstad.ca add subject: BIL CSR
Please note: Position is dependent on reliability clearance
We thank all those for applying.
Human forward.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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16
Randstad is currently recruiting for 2 short-term temporary positions for a well-known, reputable company with an office in Burnaby.
This position is from Jan 16th-20th (potential to work Saturday Jan 21st as well) with potential for another week of work as well, and the shifts available are 9-5 or 2-10pm
This is a great job if you are between positions, or are just looking to make some quick money after the holidays!
Duties are: Helping to create welcome packages for new clients
Advantages
- $20.00/hr + overtime if aplicable
- Paid Weekly
- 4% Vacation pay on every cheque
- Monday - Friday
- On a reliable bus route (free parking also available)
- Benefits available at a reduced rate
Responsibilities
Duties include: Packing envelopes with welcome information to be sent out to new clients
Qualifications
- Strong attention to detail and organizational skills
- Must be able to work as a team with minimal supervision
- Must be able to sit for extended periods of time
Summary
- Apply directly to this posting
- Visit our website, www.randstad.ca, and create a profile and apply directly for this position
- Email your resume to arshdeep.dhillon@randstad.ca and reference the job title in the subject line
We thank all applicants for their interest in this position and only those selected for interviews will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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17
Job Overview:
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates work in cooperation with their supervisors and other sales associates in various department. Specific store departments may include Lumber, Building Materials, Paint, Hardware, Electrical, Plumbing, Seasonal and Tool Rental.
Major Tasks & Responsibilities:- Ask open ended questions about customer's projects in order to determine their needs and level of expertise
- Ability to multitask
- Describe features and benefits of merchandise
- Explain the steps needed to complete projects and the products needed
- Maintain the in-stock condition of assigned areas, and ensure that it is clean and safe
- Some Heavy lifting required; bending, kneeling, standing for extended periods of time; comfortable with ladders
- Pick, organize and verify orders for delivery or pick-up
- Utilize computer terminals and/or Home Depot portable phone to check inventory, look-up orders and notify customers when product is ready for pick-up
- Candidates should be comfortable lifting merchandise to organize for customer pick up
Preferred Qualifications:- Ability to work a flexible schedule including evenings and weekends
- Experience in a fast paced customer service environment
- Experience working in a sales driven environment is an asset
- Excellent communication and reading skills
- Excellent decision making ability and problem solving skills
- Trade experience is an asset
- Proficiency with computers
- Detail oriented
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The Home Depot Canada
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18
Are you a Contact Centre Manager with a keen interest in growing and developing teams? Are you a quick learner with a track record of high-performing? Do you enjoy motivating your team to reach their goals? Do you have an interest in making a meaningful impact on the lives of Canadians? If so, we may have jsut the role for you!
We are looking for a Contact Centre Manager for our client in the taxation service industry who is ready and willing to develop and execute new strategies and a roadmap for success! The Contact Center Manager, working out of a spacious and newly renovated office in Port Moody, will be a key player in the continuous improvement, innovation and execution of all sales and customer success operations for the entire organization. You will need to be a strategic and tactical individual, who has a proven track record of exceeding targets for sales, service and quality!
The ultimate goal for you will be to ensure the highest level of customer satisfaction and loyalty!
Advantages
* Get to make an impact on the lives of Canadians!
* Base salary range: 75k-85k (depending on expereince)
* annual performance bonus up to 25%
* 3 weeks vacation
* fully company paid benefits
* room for growth and development!
Responsibilities
Reporting to the General Manger, you will:
* Manage, supervise, and train your sales team
* Be responsible for achieving the target outcomes, and adjusting the strategy as needed
* Help ensure a seamless customer journey, and deal with any escalations as necessary
* Conduct performance reviews, and be responsible for hiring/staffing decisions for the team
* Analyze data and information to make the appropriate business decisions
Qualifications
* 2+ years of management experience in a contact centre or office setting
* Degree in Accounting, Finance, Administration or something similar
* Understanding of Salesforce and Microsoft Office
* Team player with a high-energy work style
* Experience in a small business/start-up environment would be an asset
* Strong communication skills in English are required
Summary
If you want to work for a company that offers services to Canadians that improve their quality of life, then this might be just the role for you.
Please apply directly to the posting!
You can also call for more information at 613-726-0220 x4 and ask for Arsh
We appreciate all applications; however, we will only be reaching out to those who meet the qualifications.
Please visit www.randstad.ca for all of the roles currently open at Randstad!
We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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19
Are you an experienced Operations Manager/Call Centre Manager with a keen interest in growing and developing teams and businesses? Are you a quick learner with a track record of high-performing? Do you enjoy overseeing teams, and helping to develop new service offerings? Do you have an interest in making a meaningful impact on the lives of Canadians? If so, we may have jsut the role for you!
We are looking for an Operations Manager for our client in the taxation service industry who is ready and willing to develop and execute new strategies and a roadmap for success! The Operations Manager, working out of a spacious and newly renovated office in Port Moody, will be a key player in the continuous improvement, innovation and execution of all sales and customer success operations for the entire organization. You will need to be a strategic and tactical individual, who has a proven track record of exceeding targets for sales, service and quality!
The ultimate goal for you will be to ensure the highest level of customer satisfaction and loyalty!
Advantages
* Get to make an impact on the lives of Canadians!
* Base salary range: 90-110k (depending on expereince)
* annual performance bonus
* 3 weeks vacation
* fully company paid benefits
* room for growth and development!
Responsibilities
Reporting to the President, you will:
* Manage the business and carry out performance reviews for the team
* Be responsible for operations and financial performance, and updating SOPs and workflows
* Help ensure a seamless customer journey, and deal with any escalations as necessary
* Using knowledge of online marketing, you'll work closely with third-party providers to obtain new leads
* Analyze data and information to make the appropriate business decisions
* Assist accounting team with A/R collections, and managing overdue accounts as necessary
Qualifications
* 5+ years of management experience in a contact centre or office setting
* Degree in Accounting, Finance, Administration or comparable
* Understanding of Salesforce and Microsoft Office
* CPA, MBA or equivalent would be a nice-to-have
* Team player with a high-energy work style
* Experience in a small business/start-up environment would be an asset
* Strong communication skills in English are required
Summary
If you want to work for a company that offers services to Canadians that improve their quality of life, then this might be just the role for you.
Please apply directly to the posting!
You can also call for more information at 613-726-0220 x4 and ask for Arsh
We appreciate all applications; however, we will only be reaching out to those who meet the qualifications.
Please visit www.randstad.ca for all of the roles currently open at Randstad!
We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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20
Job Description:Customer Success Representative Aarcomm Systems is an electronics design and manufacturing company focused on providing next generation radio remote controls for mobile construction and utility equipment. We are a fast-growing technology company looking for exceptionally motivated people who love to see the impact of their work and how it directly contributes to the growth and success of the company. Description: The Customer Success Representative(CSR) is responsible for the overall business relationship with Aarcomm’s existing customers. The CSR’s goal is to build trusted advisor relationships with our clients and help them maximize the use of Aarcomm radio remote control solutions. The CSR coordinates the strategic planning, managing, and measuring of the ongoing success of our client base via business reviews, product roadmap presentations and overall advocacy on behalf of the client. The Customer Success Representative is outcome-focused and driven to help define and achieve client success. Duties include but are not limited to:Maintain the highest level of client loyalty by networking & developing relationships in all departments within the client organization. (Engineering, Customer Service, Parts, Purchasing, Sales, Upper Management and Dealer Networks)Administration of quotations, purchase orders, backlog reports, and Accounts Payable collection.Conduct ongoing business reviews to discuss forecasts, customer service training, customer feedback and product development roadmaps. Some review will require travel across Canada and the USA.Interact with engineering and sales departments to discuss new product features on their equipment and update them on Aarcomm product & feature roadmapsContinually network & promote Aarcomm on social media. (LinkedIn, Facebook, Youtube…)Provide information about Aarcomm’s company vision and product strategyContinually solicit client feedback to help drive product and operational improvements to enhance the overall Customer ExperienceWork closely with departmental counterparts inside Aarcomm to drive issues to closureOther Related Duties What you bring:A proactive, enthusiastic drive for resultsAbility to collaborate in a fast-paced team environmentA passion for marketing, sales, and customer serviceTeam player with strong leadership and communication skillsInterest in learning about, and contributing to, a small company (start-up) success story.Ambition to grow and possibly manage our sales team in 3 to 5 years. What is required:Post-secondary degree/diploma or equivalent experience.Strong communication skills via phone, email and social mediaProficiency with MS Office, various social media platforms, and CRM softwareHigh emotional intelligence and ability resolve conflict wherever it arisesHighly organized and efficient with exceptional follow through Nice to have:Experience or interest in mobile construction equipment, hydraulic components or electrical engineering technology Previous inside sales or customer service experience, particularly in B2B role.Proficiency with SalesForceExperience in networking within LinkedIn or other social media. Benefits:Casual dressDental careDisability insuranceExtended health careFlexible/hybrid scheduleLife insuranceOn-site parkingPaid time offVision careCompany Description:Aarcomm Systems is an electronics design and manufacturing company focused on providing next generation radio remote controls for mobile construction and utility equipment. We are a fast-growing technology company looking for exceptionally motivated people who love to see the impact of their work on a daily basis, who are driven to ensure the success of the company, and who want to be a part of something special. We are looking for an enthusiastic, considerate, proactive individual with a strong desire to work in a fast-paced, team based collaborative design environment to help us develop next generation technologies. Job ID: 33657055
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Aarcomm Systems
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21
The basic concept of this ad is to seek people, regular citizens and professional drivers and all car owners above 20 years old to go about their normal routine as they usually do, only with a big advert for " "JONES ENERGY DRINK ® " plastered on there cars. It is an auto wrap, advert placed on vehicles. The content picture of "JONES ENERGY DRINK ® will be posted on the exterior part of the car, this is to get patronage from the people, and promote sales for the said product .